What you will be able to do
- Operate mobile-money and agent services correctly
- accept and reconcile digital payments
- explain fraud and consumer protection
- set up QR and online payments for a business
Syllabus
- 1 How mobile money and payments systems work
- 2 Agent operations and float management
- 3 Merchant payments, QR and online checkout
- 4 Reconciliation and records
- 5 Fraud, scams and customer protection
- 6 Regulation, KYC and responsible service
Hands-on practical activities
- Run a mock agent shop with float and customers
- set up a test payment gateway
- reconcile a day of transactions
- fraud scenario drills
Resources and equipment
- Training sandbox or simulation tools, phones, QR codes, reconciliation templates
- guest from a payment provider if possible
🔋 No power? Off-grid option
Paper and role-play simulation; phones charged by solar
Career direction
Mobile-money agent, merchant support officer, fintech customer support, payment operations assistant, small-business finance helper
Why it matters in the market
Digital payments and fintech services continue to expand and need trained operators and support staff
Assessment
Reconciliation accuracy and scenario tests
Progression
From EX6 or TR2; leads to MH2